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How dining room tables, tickets and the kitchen are handled

If you serve tables in addition to delivery, CorekChat has a module for the dining room. It's added separately from the plan, and it brings everything below together: you don't have to buy the pieces one by one.

#Tickets

A ticket is a table's order that goes to the kitchen. In CorekChat the ticket is taken by the server from the point of sale, or sent by the diner from their own phone with the QR menu, and in both cases it reaches the kitchen without anyone walking it over or shouting it out.

The kitchen sees it on a screen — the kitchen display — together with WhatsApp orders and orders from your website chat, in the order they came in. That's where it's marked when preparation starts and when it's ready. Each card shows how long ago it came in: the clock turns red when the order goes past the promised time.

System screenshot, customers onlyThe kitchen display. At the top you filter by location, by station and by where the order came fromSee it in your account

About printing tickets, said plainly: printers and routing each ticket to its station — the bar gets bar items, the kitchen gets kitchen items — can already be configured in the system, but for the ticket to come out of a thermal printer you need a small program on the restaurant's computer that we're still finishing. In the meantime, the kitchen works from the screen, and the point of sale warns you with a yellow strip («Esta computadora no puede imprimir» — This computer can't print) so nobody waits for a slip that won't come out. If printing is essential to your operation, ask us about the date before you buy a printer.

#The point of sale

It's the panel your team uses to serve the dining room: open the table, take the order, add dishes as the table keeps ordering, and close the bill.

System screenshot, customers onlyThe dining room at a glance: free, occupied and the ones that asked for the billSee it in your account

Tapping a table opens its details: how many diners there are, who's serving it, what's been ordered, order by order, and the buttons to «Agregar pedido» (Add order), «Pedir cuenta» (Request bill) and «Cerrar mesa» (Close table).

System screenshot, customers onlyThe details of an open tableSee it in your account

When closing the table, the system asks about the tip: it offers percentages with their amount already calculated, or "No tip". Nothing is selected in advance, because the tip is voluntary and has to be asked. If the diner already left it from their phone, it shows up there so it isn't overwritten.

Tables are drawn on a floor plan just like your restaurant really is — floors, zones, and the architect's plan in the background if you have it — so you can see at a glance which one is free, which is occupied and which asked for the bill.

System screenshot, customers onlyThe table plan. «Editar plano» (Edit plan) moves, rotates and adds tablesSee it in your account

Tables are created and edited with the «Mesas» (Tables) button in the point of sale header: name, capacity, floor and zone.

#The QR menu

Each table has a code to stick on it. The diner scans it with their phone and sees the menu with photos, descriptions and prices, without installing anything or creating an account. Whatever you mark as sold out disappears instantly.

From there they can put together their order and send it, follow its progress while it's being prepared, call the server and ask for the bill. At a table of six, all six can order from their phones and the bill is still just one.

You decide whether an order that comes in from the menu goes straight to the kitchen or whether someone on your team reviews and approves it first. And ordering is only possible while the table is open: nobody can send food to your kitchen from the street.

#What you need

The point of sale module, which you can add on top of any plan, and your restaurant's tables loaded into the system. The kitchen display can be any tablet or computer with a browser.

If you only do delivery, you don't need it: the agent takes orders on WhatsApp and on your website with the plan alone.