Help · Getting started
The welcome tour with Nero
When you enter the dashboard for the first time, Nero greets you from its tab, on the right side of the screen, and offers you a tour. It doesn't cover anything: it's a bubble with two buttons, and if you choose «Ahora no» (Not now) you can keep working and do it whenever you want.
#The three phases
The tour is split into three phases, and each one is done separately:
- Get your restaurant up and running. The essentials for the agent to serve customers on WhatsApp by itself: connecting WhatsApp, loading the menu, the opening hours, the payment methods, the delivery fee, the agent's personality, testing it and inviting your team.
- Get to know the system. Where everything is: the home dashboard, conversations, orders, contacts, the bell, your preferences and your plan.
- Your modules. Only the ones in your license: the dining room, the QR code menu, the kitchen display, reservations or electronic invoicing.
If your account already existed when the tour came out, you start with the second phase: you already did the first one when you set up your restaurant.
#How each step works
The tour opens as a side panel, and the screen keeps working in the meantime. In each step:
- «Llévame» (Take me there) takes you to the screen where it's done and outlines what you need to tap.
- «Ver la guía» (See the guide) opens the guide for that part, at the exact section.
- The steps in the first phase check themselves off when you actually do them: for example, "Connect your WhatsApp" is done when WhatsApp is connected, not when you read the card. Whatever you already had set up appears checked from the start.
- In the other phases, once you've seen it, you tap «Entendido, siguiente» (Got it, next).
If a step doesn't apply to you, you can skip it.
#Each person sees their own
The tour depends on what each person can do in the system. Someone in the kitchen, for example, doesn't see the setup phase: they see the kitchen display steps and whatever their role lets them use. If you change a role's permissions, its tour changes with them.
#Continue, repeat or start over
- On the home dashboard there's a card with your progress and the «Continuar donde quedé» (Continue where I left off) button. It goes away on its own when you finish, and you can hide it with the X.
- In your account menu (your initial, at the bottom left) there's «Recorrido de bienvenida» (Welcome tour): from there you continue or repeat any phase, show the home card again or start everything over.
- Inside the tour panel you can tap any step to repeat it, or «Repetir esta fase» (Repeat this phase) to go through all its steps again.
Starting over erases your progress, never your settings.
#When you buy a module
If you add a module after getting to know the tour, for example the dining room, Nero offers you that module's tour as soon as the module's welcome animation ends. If you leave it for later, it's still available in the "Your modules" phase.
#When something new comes out
When we add a new feature to the system, it may appear as a new stop on the tour, marked "New", even if you've already finished it. Nero lets you know from its tab, and the home card shows up again until you see it.