Help · Plan and billing
How the referral program and subscription credit work
If you recommend CorekChat to another restaurant and that restaurant becomes a customer, you earn a reward for every month it keeps paying, for twelve months.
Your reward is delivered as subscription credit: it's deducted from your own bill. It's not money you can withdraw, and it isn't refunded.
#How a referral of yours is counted
You get your own link. When someone comes in through it, a mark is left in their browser that lasts sixty days: if they sign up within that time, the restaurant is linked to you.
They can also type your code by hand in the sign-up form. If they type a code, it wins over any browser mark.
A restaurant is linked only once and forever. If it's already linked to someone, it doesn't change afterwards.
#When you start earning
With the first payment made by the restaurant you brought in, not with its sign-up or its trial. Your twelve months run from that first payment, and each referral has its own clock: if you brought one in March and another in August, each is counted separately.
#How much you earn
It depends on how many active restaurants you've brought in. The percentage is recalculated on the first day of each month:
- 1 to 3 active restaurants: 15%
- 4 to 9: 20%
- 10 or more: 25%
It's calculated on the monthly list price of the plan your referral signed up for, for twelve months. It's the same whether your referral pays month to month or pays for the whole year: the only thing that changes is when you're credited.
If you move up a tier, the new percentage applies to whatever hasn't been settled for you yet. What you've already been credited doesn't change.
#How your credit is applied
Before charging you for a cycle, the system deducts whatever credit you have available, starting with the oldest.
- If the credit covers part of the cycle, you're charged the difference.
- If it covers all of it, you're not charged anything and your plan is extended just the same. Your access doesn't change at all.
A credit expires twelve months after it's issued if it isn't used, so the one closest to expiring is used first.
#Frequently asked questions
Can I withdraw the credit as money? No. The credit only reduces your subscription.
What happens if my referral stops paying? You stop earning from it starting that month. What you've already been credited isn't touched.
Can I refer myself? No. The system detects when the email or phone number match yours, and that link is put under review.
What if the restaurant I brought was already our customer? That link is put under review. The program recognizes new restaurants.
Where do I see my referrals and my balance? In the partner portal, which is linked in the footer of corekchat.com. You request access with your email and you get a single-use link: there's no password.
How do I find out what my link is? You see it as soon as you enter your partner portal, right at the top: your link, your code and a QR code to download and share. The welcome email includes both — the link AND the code — so you can use whichever is more practical: the link to share in chats or on social media, the code to say out loud or type when a link can't be pasted. If you can't find it, write to us and we'll send it again.
Does my referral get anything? Yes: their free trial is thirty days instead of fifteen.
What does the person who comes in through my link see? If they land on the CorekChat home page, they see a notice with your name and the thirty-day benefit. When they tap to create their account, the sign-up form already has your code filled in: they don't have to type it or remember it. If instead they get your code on its own (for example, if you told it to them), they can type it by hand in that same form and the system instantly confirms whether it's valid.