Help · Getting started

What kind of business CorekChat is for, and what kind it isn't

#Who it's for

CorekChat is for a food business that gets orders on WhatsApp and can no longer keep up with answering them.

It doesn't matter whether it's a restaurant with a dining room, a kitchen that only does delivery, or both. What matters is that you have a menu with prices, a WhatsApp number people write to, and more conversations than you can handle well.

#How to tell if it's for you

See whether any of this happens to you on a normal day:

• You have unanswered messages, and some of them are hours old.
• You answer the same question twenty times a day: the menu, the prices, whether you're open, how much delivery costs.
• Someone on your team is answering the phone instead of cooking or dispatching.
• At night, or on Sunday, messages pile up until someone comes in.
• You lost an order because it got buried in the conversation.
• You write orders down in a notebook, in a separate chat, or from memory.

If you recognized three or more, this was built for you.

And there's one sign that's worth all the others: if you ever thought about hiring someone just to answer WhatsApp, that's exactly the problem we solve.

#Who it's not for

We'd rather tell you no now than once you're already paying.

If you don't sell food. The whole product is built around a menu, dishes, orders and tables. A clothing store or a medical office could force it to work, but they'd be fighting the tool the whole time.

If your customers don't write to you on WhatsApp. If your sales happen at the counter or through a delivery app, the agent has nowhere to work.

If you need electronic invoicing from day one. We don't issue it yet: we're working on it and it's coming soon, but it isn't available today. In the meantime you'll have the record of your sales, and you keep invoicing wherever you do it today.

If you need us to write into the system you already have. We can hand the information out so you can read it from your own system, but we don't load data into yours and we don't have ready-made connections to third-party software.

If what you're after is an app with your brand. Your customers write to you on WhatsApp or from the chat on your website. There's no app with your logo for them to download.

If you expect it to bring you new customers. We serve the ones who already write to you much better. Getting people who don't know you yet is a different job.

#The cases in between

These fit, but with conditions worth talking through first.

Coffee shops, bakeries and ice cream shops. It works well if you sell on WhatsApp and have a stable menu. If almost all your sales are at the counter, you'll use a small part of the product.

Delivery-only kitchens and food trucks. They fit very well on the orders and delivery side. What you won't use is table management.

Catering and made-to-order. The agent takes an order from a loaded menu well. A custom quote, with negotiation involved, is still a person's job; the agent hands it to you.

If you're outside Colombia. Yes, it works in any country: customer service, the menu and orders work the same anywhere, and the agent replies in the language people write in. The difference is in how the service is billed: plans are priced in Colombian pesos, so if you're going to pay in another currency you need to talk to sales before creating your account, and they'll tell you how billing works in your country. The automatic delivery fee calculation by address is also tuned for Colombia; in other countries the delivery zones you define are used.

If you have many locations. It's possible, and there are plans designed for that. It's worth talking it over with a person instead of picking a plan by eye.

In any of these cases, the best thing is to talk to someone on the team. We'll tell you straight whether it's a fit or not.