---
title: Your data in CorekChat: who owns it and how it's protected
updated: 2026-10-18
canonical: https://corekchat.com/ayuda/en/seguridad-y-datos
---

It's one of the first questions worth asking before putting your business on a
platform, and it's good that you ask it. Here's the short answer.

## Your restaurant's data is yours

Your menu, your orders, your conversations and your customers' data belong to
your restaurant. CorekChat uses them only to provide the service: it doesn't sell
them, doesn't share them with other restaurants and doesn't use them for anything
else.

For your customers' data, the party responsible under the law is you (the
restaurant), and CorekChat acts as a processor: it handles that data on your
behalf and following your instructions. That's what the Privacy Policy says, at
https://corekchat.com/privacy.

## Who can see it

Each restaurant only sees its own data: one restaurant's information is isolated
from everyone else's.

Inside your account you decide who gets in and what each person can do, with roles
and permissions. You can turn on two-step verification, we email you when
someone signs in from a new device, and you can close any open session from your
panel.

If the CorekChat team ever needs to enter your account to help you, it does so
with a support access that has a written reason and a limited duration, view-only
by default, and that you can see and close.

## How it's protected

Information travels encrypted between your phone or computer and CorekChat, and
it's stored encrypted. WhatsApp connections and access keys get an extra layer of
encryption. Accounts are locked after repeated sign-in attempts with a wrong
password, and there's a record of who did what inside the panel.

## Backups

A full backup of the information is made automatically every day, and the last
30 days of backups are kept.

## If you cancel

You can cancel whenever you want from your panel. The service stays active until
the end of the period you already paid for. Before your information is deleted
you can ask us to export it, and on paid plans you can download your orders,
contacts and menu as spreadsheets at any time.