---
title: What CorekChat doesn't do
updated: 2026-10-09
canonical: https://corekchat.com/ayuda/en/que-no-hace
---

We'd rather tell you this before than after. A product that promises everything
ends up disappointing on something, and almost always on what mattered most to
you.

## It doesn't replace your team

The agent serves customers, organizes and takes orders. It doesn't handle
complaints, negotiate discounts or decide on exceptions.

When a conversation needs a person, the agent hands it over and alerts your team
right away. It doesn't improvise an answer just to get by.

It's a design decision, not a limitation we plan to fix. A complaint answered
badly by a system costs you the customer; one that waits ten minutes for a
person to reply doesn't.

## It doesn't make things up

The agent answers with what you have loaded and nothing else. If a dish isn't on
the menu, it doesn't offer it. If an opening time isn't set up, it doesn't guess
it. If it doesn't know something, it says so and hands it over.

We know this is the first thing people fear about artificial intelligence, so we
say it plainly: you won't find out it promised a customer something you don't
sell.

The flip side is that the agent is only as good as what you load into it. An
incomplete menu gives incomplete answers.

## Only WhatsApp and your website chat

Those are the two channels that exist today. We don't handle Facebook,
Instagram, Telegram or phone calls.

If your operation depends on Instagram messages, we're not the tool for that
today, and we'd rather tell you now.

On WhatsApp the agent does understand voice notes and photos, which is how many
people write. What we don't do is answer a call.

## It doesn't collect payments for you

The agent can tell your customer how to pay you and receive the payment
receipt, but the money never goes through us: it goes straight to your account.

We don't process payments, we're not a payment gateway and we don't hold back
any of what you sell. We don't issue electronic invoices yet, either: we're
working on it and will launch it soon, but it isn't available today.

## What it isn't

**It's not a delivery app.** It doesn't bring you new customers or put you on a
list where someone discovers you. It serves the customers who already write to
you better. If what you want is orders from people who don't know you, this
isn't that.

**It's not an accounting system.** You'll have the record of your orders and
your sales reports, but it doesn't keep your books or file your taxes.

**It's not a website or an online store.** We give you a chat to put on the site
you already have, and a digital menu for your table's QR code. The website, if
you need one, you build separately.

**It's not an inventory system.** You can mark a product as sold out and the
agent stops offering it, but it doesn't deduct ingredients or tell you when to
restock.

## What isn't here yet

We're building things all the time, and some of what you're missing may be on
the way.

What we won't do is give you a date. A date given in a chat is a promise that
someone later has to keep, and we'd rather you talk to someone on the team who
can actually tell you where the thing you need stands.

If there's something specific you can't work without, ask about it and we'll put
you in touch with a person.