---
title: How to connect CorekChat to your other systems
updated: 2026-10-06
canonical: https://corekchat.com/ayuda/en/integraciones
---

CorekChat can talk to your restaurant's other software: your invoicing system,
your accounting, a sales dashboard or your online store. There are two ways to
connect them, and they're almost always used together.

## The two pieces: the API and webhooks

- **The API** lets another system **ask**: "give me today's orders", "which
  products are available", "what reservations are there for Friday". It's
  read-only: no external system can change your menu, your orders or your
  reservations.
- **Webhooks** do the opposite: CorekChat **notifies** your system the moment
  something happens. An order came in, its status changed, a reservation was
  cancelled, a table was closed.

The most common way to use them is together: the webhook says "order number such
and such came in", and your system uses the API to ask for that order's details.

## What you need

1. **For your plan to include it.** The API and webhooks come with the
   Enterprise plan, and on any paid plan they can be added with the «API y
   Webhooks» (API and Webhooks) add-on, from «Configuraciones → Plan y consumo»
   (Settings → Plan and usage). Without it, the **API** and **Webhooks**
   sections tell you so instead of showing the form.
2. **Permission to set it up.** On your team, whoever has the **API keys** and
   **webhooks** permissions (in «Roles», under the System section). Usually it's
   whoever manages the account.
3. **Someone to program the connection on the other side.** CorekChat delivers
   the data; the program that receives it is built by your developer or the
   provider of your other system. The guides in this section are written so you
   can hand them over as they are.

## What data goes out and what doesn't

The API and webhooks deliver what's needed to integrate: orders with their
products and totals, the menu, reservations and the status of tables. They
**don't deliver** conversations, your customers' phone numbers or payment data.
Webhook notifications carry the minimum — the order or reservation number and
what changed — and the details are requested through the API with a key you
control.

## Where to go next

- [How to create an API key and make your first request](/ayuda/en/api-publica)
- [How to set up webhooks to receive notifications in your system](/ayuda/en/webhooks)

If an integration stops working, the first thing to check is the **Webhooks**
section: it has the history of every notification, with what your system
replied. If you can't find the cause, ask Nero or write to us.